Crusader Forge Knives 5 Year Warranty
Failure is not accepted!
Crusader Forge are true utility and Tactical tools. Each blade is design prototyped and function tested against various materials such as wood, rope, muscle, bone and sheet metal. Edge holding characteristics, transverse toughness and cutting ability are all evaluated prior to finalizing a knife design.
If you should ever manage to render your knife unserviceable within the first 5 years of purchase, Trident Knives will repair or replace it free of charge.
Crusader Forge Return Policy
All Crusader Forge knives ordered from this site come with a 5 day return/inspection privilege. If you are not completely satisfied, you may return the product in its original condition and receive a full refund.
Shipping charges are not refundable. Custom orders (cutomer design) and custom modification to the existing Crusader Forge designs are subject to 45% return fee.
Please call or e-mail us before sending a product back for return instructions.
The customer is responsible for all shipping costs. We primarily ship packages via USPS and UPS methods. Complete orders will typically ship the same business day as long as
(IN STOCK ITEMS). While we make every attempt to ship the day of your order, there is no guarantee of this. We also cannot guarantee that your package will arrive in any particular time frame. There are instances where UPS or USPS will delay the shipment of a package due to unforeseen events. If your package has been delayed beyond its scheduled delivery time, we will not be able to refund any shipping charges. Please be aware that UPS and USPS do not have any guarantees as to the delivery time of a ground package.
Should a package be lost or damaged, it is the customer’s responsibility to report the loss to Crusader Forge. so that the problem may be addressed in a timely manner. Lost UPS packages must be reported within 30 days of the original ship date of the package. Lost USPS packages must be reported within 90 days of the original ship date. The postal service will not allow us to open a USPS claim before 45 days from the original ship date. If you feel that your USPS package has been lost, you must submit your concerned in writing so that we may open a claim with the postal service. Please be aware that claims cannot be opened after 90 days, and Crusader Forge assumes no responsibility for claims made after these time periods.
We accept major credit cards as payment methods (Visa, MasterCard and American Express). We are accepting Pay Pal as a payment method at this time.
Except for Pay Pal, All custom orders are process when your knife order is in production. In most cases 3-4 days before shipping.
If a customer wishes to mail or fax in an order, he/she is able to do so using the fax/mail in order form. Customers mailing in or faxing in their orders may pay with their credit card, personal check, or U.S. money order. If a personal check is used, it will be deposited before the order is processed and shipped to ensure sufficient funds are available. Therefore, paying with a personal check may delay an order for up to 3 weeks.
A $25.00 bank fee will automatically be incurred on all returned checks. If this occurs, we will attempt to contact you immediately at which time we will require full payment of your account, including the additional bank fees. The account MUST be paid in full via credit card or cashier's check. If the account is NOT paid off in full within a reasonable period of time (30 days from our receipt of the returned check), your account will then be forwarded to our collection agency for further pursuance and additional incurred charges.
© 2002-2011 Crusader Forge
P.O. BOX 2181
St. George, UT 84771
Tel: 435 574 2193 Fax: 435 275 4511